(in accordance with the RGPD - General Regulation for Data Protection)
The Provider certifies that it implements in good faith the necessary means to respect your privacy and to act in accordance with the applicable regulations.
Article 1. Definitions
Article 2. Certificate of declaration
. The collection and processing of personal data carried out within the framework of the use of the Site is carried out in accordance with the rules in force in the European Economic Community, under the responsibility of location-ebike, designated in the Legal Notice.
Article 3. Objects and purposes of the collection
. The collection and processing of data via the Website are carried out to optimize the management of the relationship between the Provider and the Users/Customers; this purpose is declined in the following way:
- to measure the audience of the Site ;
- to optimize the technical efficiency of the use of the Site, which may include, but is not limited to, consultation, registration, subscription, written exchanges, publication of opinions and comments, purchase and orders, contact, connection, downloading and archiving of specific content, management of personal accounts and Content, notifications, invitations, solicitations and various communications from the Service Provider when using the Site.
- allow the Service Provider to send newsletters by email to Users and Customers (in particular to inform them about the use and evolution of the Website, upcoming Product releases, good advice from the Service Provider, etc.);
- allow the Provider to send by e-mail to Users and Customers commercial solicitations, for offers similar to those proposed on the Website.
Article 4. Consent of the User
. In no case personal data are collected via the Site without the persons concerned having been able to obtain clearly the necessary information as well as the effective opportunity to express their consent prior to this collection.
Article 4.1. Information banner
. An information banner appearing at the entrance to the Site reminds users that their consent to the deposit of cookies and to the collection of certain information resulting therefrom, as well as to the present confidentiality policy, is deemed to have been obtained by continuing to use the Site, whether by :
- by scrolling down the page in question ;
- by clicking on any link on the Site;
- by clicking on the "I agree" button (or equivalent) located on this information banner.
Article 4.2. Explicit consent (optin)
. The consent of the Users is systematically and explicitly collected by a physical or digital signature, and/or the filling in of a checkbox and/or any other means of collecting consent in a clear and unambiguous manner (optin), in particular in the following cases: to contact the Service Provider using one or more online contact forms, to subscribe to Services, to purchase Products, or to use the functionalities which require by nature the use of data provided and/or collected.
. In all cases, the Service Provider gives users the effective and clear possibility of withdrawing their consent to current and/or future processing, by any means, such as "opting out" and unsubscribing in emails, etc.
Article 5. Content of the collection
Article 5.1. Data collected when consulting the Site
. When consulting the information pages, the Service Provider collects by default only the data strictly necessary for the consultation and those allowing the analysis and the measurement of the audience of the Site: data relating to the IP address (identification of the Internet connection and the terminal), to the pages consulted, as well as all types of data accessible via a basic Google Analytics, concerning the possible interactions between the Users and the Site:
- number of pages viewed ;
- origins of the traffic ;
- dates and times ;
- places of visit (approximate geolocation).
Article 5.2. Data collected when using the Site's features
. The content of the data processing carried out on the Site varies according to the uses of the latter, and may gather the following information:
- Valid e-mail address, first and last name, telephone number;
- Billing address, bank details, company name if any;
- The subject of the message and a free text field when using the form and/or the Site's messaging system.
- When using the technical support, the User may also be asked to provide specific information such as the number of the order concerned, the URL of the page on which the Product that is the subject of the technical support request is installed, as well as any attachments to be downloaded.
. The compulsory or optional nature of the information provided varies according to the use of the Site, and is indicated directly on line if necessary.
. Users agree to provide only complete, accurate and valid information, and agree to hold the Service Provider harmless for any damage resulting from their own failure to do so.
. Likewise, Users agree that their failure to fill in mandatory information shall entitle the Service Provider to refuse, suspend or terminate any Service and/or Product order that may be provided to the Service Provider based on such information.
. By virtue of its power of moderation and control over all activities on the Site, the Provider reserves the right to make any useful checks on the data provided by Users, including requesting additional supporting documents.
. The information collected will only be used to track usage patterns, volume, type and configuration of traffic passing through the Site, to develop the design and layout of the Site and more generally to improve the navigation and use of the Site.
. Cookies do not collect any personally identifiable information about you, either on your hard drive or online, and the information collected is anonymous or anonymized.
. Users acknowledge that they should consult and check the privacy settings of their own web browser (which stores and manages them), if they refuse the use of these cookies.
. The Service Provider recommends that users configure their personal settings to accept such cookies and thus facilitate the consultation and use of the Site.
. Users are therefore free to choose in their browser settings whether they wish to accept cookies or not; if they do not accept them, they acknowledge that they cannot seek the Provider's liability for their own navigation difficulties, possibly making it difficult or impossible to use the Website as a whole.
Article 7. Interactivity with third party sites and third party applications
. The Users can interact with the Website by clicking on buttons representing third party websites and applications (in particular via social network buttons, websites belonging to the Provider, possible third party service providers and/or partners and/or subcontractors of the Provider).
. Users acknowledge that the use of these buttons has the effect of transferring information to the Service Provider, as well as to the third party sites concerned, and that they remain fully responsible for their contractual relations with the aforementioned sites and networks, which publish their own confidentiality and personal data protection policies concerning the data transferred, collected and processed on this occasion (profile, parameters, etc.).
. The Service Provider shall not be liable for any damages resulting from the use of this process with respect to users and third parties and shall be exclusively responsible for the data processing for which it is responsible.
Article 8. Security of the treatment
. The Provider undertakes to take all necessary and/or useful precautions to preserve the security of the processing and the data collected, by respecting the physical and logical security standards (protection of the premises, protection of the servers, etc.) which are of its responsibility, concerning the navigation, the registration, the subscription and the use of the Site in general, and with the exclusion of any obligation of safeguards and/or securing which are placed under the responsibility of the service provider in charge of the lodging of the Site (see Legal Notice).
. Backups are regularly made by the Site's host, as well as by the service provider in charge of its creation and maintenance, in order to ensure that the Site is restored in the event of a problem affecting its security, its integrity or its existence.
. In particular, the Provider implements, as a website publisher and responsible for the security of the navigation and use of the Site itself, the measures that allow to prevent the processed data from being distorted, damaged or that unauthorized third parties have access to it, including controlling access to the processing and securing any data communication (securing the site, Https protocol, encryption, etc.).
. Any information accessible on the Internet via a link from the Site is not under the control of the Provider, who declines all responsibility for its content and possible computer security breaches, as well as for the consequences that may result from it.
Article 9. Confidentiality of the treatment
. It is accepted that the data provided by the Users, when they are eventually intended to be published on the Website, are not, by nature, confidential, and that the Users release the Provider from any liability for their public diffusion on the Website. They can ask for the possible withdrawal by email on email@example.com
. The Provider shall not communicate confidential personal data collected during the use of the Website to any third party and in any form whatsoever, with the legitimate exception, and in a strictly confidential manner, of the persons mentioned below:
- The possible salaried staff of the Provider (including interns);
- The technical service provider(s) responsible for the creation and maintenance of the Website on the one hand, and for the hosting of the data on the other hand;
- The person(s) possibly in charge of the accounting of the Provider, including as a possible external provider;
- The possible partner(s) of the Service Provider (see next article);
- The third parties authorized by law (in particular on the express and motivated request of the legal or accounting authorities, etc.).
. It is also accepted without reservation that the use of the Website as a whole may result in the automatic transfer, without any possible intervention by the Provider, of certain connection data (pages visited, operating systems, languages, countries, etc.) to the third party(ies) responsible for the services allowing the Provider to collect and process its own data (in particular Google Analytics).
Article 10. Data retention and time limits
Article 10.1. Renewal of Users' consent
. The data collected are validly kept for the duration of the commercial relationship between the Parties, and as long as they serve the purpose for which they were legitimately collected initially and for which they continue to be processed, and as long as this purpose continues to be legitimate, proportionate, and consented to by the user concerned.
. The retention periods indicated therefore start from the end of the commercial relationship.
. The retention periods of the collected data vary according to the type of data, subject to different legal and regulatory requirements (authorizing a longer retention or on the contrary imposing their deletion).
. The time limits correspond in any case to the need for the Parties to perform their contractual obligations, and are set at :
- fourteen (14) months for connection data and potential audience measurement data (in particular, cookies, programmed to be automatically deleted after this period) ;
- fifteen (15) months for bank details (when they are collected and kept);
- a maximum of three (3) years for other types of data.
. The data is kept for the purpose of improving the use of the Site, optimizing the commercial relationship, but also to ensure the security of navigation, and finally as evidence of the Provider's commercial activities.
. The Provider undertakes, at the end of this period to renew the consent of Users to continue to exploit the data concerning him (Optin), and in the absence of explicit consent to stop sending any newsletters and all commercial solicitations (Optout).
Article 10.2. Archive of the data
. After the deadlines specified in Article 10.1, the data collected that have not been validly deleted, may be archived on a computer medium for evidence purposes and in strictly limited access.
. The conservation periods of these data for their legal archiving are defined by the following reference system in force, and according to the type of data concerned (https://www.cnil.fr/sites/default/files/typo/document/20120719-REF-DUREE_CONSERVATION-VD.pdf).
Article 11. Right of the persons on their collected data
. The Users have a right of access, rectification, opposition, and/or deletion of the data which concern them, which they can exercise at any time by e-mail on: firstname.lastname@example.org or by postal mail (see the Legal Notice).
. The Service Provider undertakes to make effective any reasoned request for such data, by responding to such requests within thirty (30) calendar days from receipt of the request. These requests are formalized by an email notifying the receipt and execution of the request if necessary, or the reason for refusal.
. Users acknowledge without reservation that in the event of a request for deletion of their personal data for good reason, such data may be purged without the possibility of recovery and that such deletion may prevent the continuation of their contractual relationship as well as the enjoyment of the Services, due to the necessity of such data to create and maintain a personal space on the Site, and to use the Site as a whole.
. In any case, the deletion cannot concern the contents whose property is acquired to the Provider, and cannot prevent the latter from using the data and contents whose use has been validly consented by the users under the CGUV.
Article 12. Complaints, disagreements and disputes
- where no specific mandatory provision is applicable, to the jurisdiction of the courts of the place of the Provider's registered office.
- in all other cases, the jurisdiction of the court is determined by the applicable mandatory provisions and according to the case in question (place of residence of the claimant, of receipt of the goods, etc.).